Privacy Policy

Last updated June 01, 2026

This Privacy Policy describes how BalancedTrust, Inc. (“BalancedTrust”, “we”, “us”, or “our”) may collect, use, disclose, share, and secure the personal information you provide in connection with our website or through our communication methods, or in any other way (collectively, the “Services”). Please read this policy carefully because it tells you about your privacy rights, including how you can contact us. By visiting our website or using our Services in any other way, you accept the practices described in this Privacy Policy. If you do not agree to all of the terms of this Privacy Policy, you may not access or use our Services.

About Us

Balanced Trust is a technology services company that provides a secure and cohesive platform to manage risk and compliance responsibilities by standardizing and automating regulatory processes for financial technology companies and financial institutions.

Definitions

“Affiliate”

means an entity that controls, is controlled by, or is under common control with BalancedTrust, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

“Personal Information”

means any information that identifies, relates to, or is linked or reasonably linkable to, an identified or identifiable individual.

“Profile”

means a unique description created for a user that provides access to the Services.

“Website(s)”

means one or more of BalancedTrust’s websites, including webpages controlled by us on social media sites such as LinkedIn, and includes www.balanced-trust.com.

Categories of Personal Information Collected, Why We Collect It, and How We Use and Share It

We Collect Personal Information to Provide our Services.

Profile Information.

When you sign up to use our Services, we may ask you to provide information that we need to establish and maintain a profile. This information may include individual name, residential address, date of birth, company name, company address, tax identification number, email address, company type, phone number, company website, industry codes, financial or tax information, program information, identification documents, and beneficial owner information. We use this information to set up and provide your Profile, verify your identity, and conduct customer due diligence for us.

Usage Data.

When you use our Services, we also automatically collect data about your Account and your usage, which may include your login and password details, device ID, IP address, operating system, browser type, and other diagnostic data. We use this information to authenticate you, monitor usage trends, detect risk, and improve and optimize our Services.

Responding to Questions.

If our contract states that we will support you, we will process questions, queries, or requests you send or share with us in relation to our Services. We will also process your data if you contact us about this Privacy Policy. We may need data related to your Profile or usage to provide this support.

Other Uses.

In addition to the uses described above, we may use your information for the purpose of 1) protecting you and the Services from fraud, financial crimes, and/or other unauthorized or illegal activity, including prevention, investigation, and detection of money laundering; 2) improving our internal training; and 3) correcting errors or bugs in the Services.

Additional Uses of Your Personal Information

In addition to the uses described above, we may use your Personal Information for the following purposes below.

Contacting You.

We may use your Personal Information to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, related to the Services, including authentication and security updates.

Newsletters and Marketing.

We may use your Personal Information to contact you with newsletters, marketing materials, and other information that may be of interest to you. You may opt out of receiving certain communications from us by following the unsubscribe link or instructions provided in any email we send.

Corporate Transactions.

We may use your information to evaluate or conduct a merger, reorganization, sale of assets, joint venture, assignment, transfer, change of control, investment, dissolution, or other business combination or acquisition or disposition of all or any portion of our business, assets, or stock, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us may be among the assets transferred.

Sharing Your Data

In addition to the ways described above, we share Personal Information in the following ways:

Affiliates.

We share Personal Information with our affiliated entities. When we share this information, it is for the purposes identified in this Privacy Policy.

Technology Platforms, Service Providers, and Processors.

We need the help of technology platforms, service providers, and processors (collectively, for this section, “Processors”) to be able to offer you the Services, Websites, and events. These Processors may provide a variety of services, including hosting, information security protocols and loss prevention, KYC/B compliance, identity verification, business verification, address identification, email marketing, intelligence account verification, error management, and event monitoring and management. We authorize these Processors to use the Personal Information that we make available to perform services on our behalf and to comply with applicable legal requirements. We have concluded agreements with these Processors to protect your Personal Information and to use it only in order to provide us with the services.

Other Parties Identified in our Cookies Policy.

Corporate Transactions.

If we enter into, or intend to enter into, a corporate transaction such as a merger, reorganization, sale of assets, investment, dissolution, joint venture, assignment, transfer, change of control, or other business combination or acquisition or disposition of all or any portion of our business assets, or stock, we may share your information with these third parties in connection with that transaction or potential transaction, and your Personal Information may be part of the transferred assets. The acquiring entity will have the right to continue to use your Personal Information pursuant to the terms of this Privacy Policy.

Compliance Obligations.

We share Personal Information 1) to comply with applicable laws and regulations; 2) for purposes of ensuring the rights, safety and property of BalancedTrust and the rights, safety and property of our partners; 3) to enforce our contractual rights; and 4) to respond to valid legal process requests from courts, regulators, law enforcement agencies, and other public and government authorities.

Security

Securing your Personal Information is important to us. To prevent unauthorized people or parties from being able to access and misuse your data, we have instituted administrative, technical, and organizational measures to safeguard and secure your Personal Information. However, please remember that no method of transmission of data over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

Retention

We will retain your Personal Information as long as we provide the Services to you. After we stop providing Services (either to you or to a party with whom you transacted business), and even if you close your Profile, we may retain your Personal Information: 1) to comply with our legal and regulatory obligations; 2) to comply with our contractual obligations, including obligations owed to Partners where data retention is mandated; 3) to comply with valid legal process requests from courts or competent authorities; and 4) to comply with our tax, accounting, and financial reporting obligations.

Your Rights

You may have choices regarding our collection, use, and disclosures of your Personal Information. We have set forth these choices below. Please also see the jurisdiction-specific terms at the end of this Privacy Policy.

Opt-out of Electronic Communications.

You may opt out of receiving marketing materials from us at any time by clicking the “Unsubscribe” button or similar link in any marketing email or text message. Even after such opt-out, you may receive additional emails for a short period of time while we process your request. We also may contact you by email or otherwise with information that is not primarily marketing, for example, regarding updates to the Services or information about your Account or any contracts or arrangements.

Deletion of Cookies.

Refer to your internet browser provider’s instructions on how to clear your cache and manage your cookie settings.

Privacy of Minors/Children

The Services are not knowingly offered to minors under the age of 18. Our require users to represent that they are 18 years of age or older. We request that users under the age of 18 do not create a profile or use the Services or provide Personal Information through the Services. If you believe a minor who is under the age of 18 has provided us with Personal Information, please contact us at info@balanced-trust.com or by phone at + 1-855-999-9111.

Visiting our Services from Outside of the United States

Your Information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide Personal Information to us, please be aware that we transfer your Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement agencies and officials, and national security authorities in the United States according to its applicable laws and regulations. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on your Personal Information. By submitting your Personal Information, you consent to having your Personal Information transferred to, processed, and stored in the United States.

Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s website. We strongly advise you to review the Privacy Policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and within the Services platform, along with the “Last Updated” legend at the top of this Privacy Policy. Any changes are effective as of the date of the “Last Updated” legend at the top of this Privacy Policy, and your continued access or us to our Services after we post an updated Privacy Policy means that you accept the revisions. It is your responsibility to review this Privacy Policy periodically for any changes.

Notice to Residents of Nevada

WE ARE PROVIDING YOU THIS NOTICE UNDER NEVADA STATE LAW. YOU MAY BE PLACED ON OUR INTERNAL DO NOT CALL LIST OR YOU MAY REQUEST TO EXERCISE YOUR “SALE” OPT-OUT RIGHTS UNDER NEVADA REVISED STATUTES CHAPTER 603A BY EMAILING US AT legal@balanced-trust.com.

Notice to Vermont Residents

UNDER VERMONT LAW, WE WILL NOT SHARE ANY PERSONAL INFORMATION WE COLLECT ABOUT VERMONT RESIDENTS UNLESS THE LAW ALLOWS.

Pursuant to Vermont Regulation B-2018-01, Balanced Trust does not share nonpublic personal information it collects about Vermont residents outside of our subsidiaries and affiliated companies unless legally permitted. For example, with your consent, we may share Vermont resident information to maintain your account or pursuant to joint marketing agreements with financial institutions with which we have executed agreements. Additionally, with your consent, we may share information about your creditworthiness with our subsidiaries and affiliated companies; however, we may share information about your transactions or our experiences with you with our subsidiaries and affiliated companies without your consent.

Notice to Residents of California

This section applies only to California residents. It describes how we collect, use, and share personal information of California residents when we act as a “business” as defined under California privacy laws, and their rights with respect to their personal information. For purposes of this section, “personal information” has the meaning given under California privacy laws but does not include information exempted from the scope of such laws. In some cases, we may provide a different privacy notice to certain categories of California residents, in which case that notice will apply instead of this section.

Personal Information That We Collect, Purposes of Collection and Use, and Disclosures, “Sales,” and “Sharing” of Personal Information

We describe the categories of personal information we collect and may have collected about you in the preceding 12 months, and the categories of sources from which we collect such personal information, in the section above called “Personal Information We Collect.”

The specific business and commercial purposes for which we collect and use this information are described in the section above called “Use of Personal Information.” To the extent that we collect personal information that qualifies as “sensitive” under California privacy laws, we only use or disclose it for purposes permitted under those laws (e.g., to perform the Services, detect security incidents and prevent fraud, and to verify and maintain the quality of the Services). We do not collect or use sensitive personal information for the purpose of inferring characteristics about California residents.

Personal Information Disclosed for Business Purposes, “Sold,” or “Shared”

Each category of personal information listed above may be disclosed and has in the preceding 12 months been disclosed to the categories of third parties set out in the section above called “Sharing of Personal Information” for the business purposes described in the Privacy Policy, such as to provide the Services or for research and development.

In addition, when we provide personal information to certain third parties or permit them to automatically collect personal information on the Services (such as our advertising partners like Google), California privacy laws may define this type of disclosure as a “sale” or “sharing” of personal information. Specifically, when we “sell” personal information, that means we are disclosing a California resident’s personal information to a third party for monetary or other valuable consideration. When we disclose personal information to third parties for purposes of cross-context behavioral advertising, whether or not for monetary or other valuable consideration, it qualifies as “sharing” under California law.

We may “sell” or “share,” and in the preceding twelve months may have “sold” or “shared,” (1) Individual Identifiers, and (2) Internet or Network Activity, in each case for purposes of advertising our Services, identifying new customers or potential customers, and the other purposes described above under the section titled “Use of Personal Information.” We do not knowingly “sell” or “share” the personal information of California residents under 16 years of age.

Retention of Personal Information

We will retain each of the categories of personal information listed above for as long as necessary to fulfill the purpose of collection, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish and defend legal claims, for fraud prevention purposes, or as long as required to meet our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your California Privacy Rights

California privacy law provides California residents with the rights listed below. Please note, these rights are not absolute and in some cases we may not be able to respond to your request, such as when a legal exemption applies or if we are not able to verify your identity.

• Right to Access/Know. You have the right to request certain information about our collection and use of your personal information, including:
  • The categories of personal information we have collected about you.
  • The categories of sources from which the personal information is collected.
  • The business or commercial purpose for collecting, selling, or sharing personal information.
  • The categories of third parties to whom we disclose personal information.
  • The specific pieces of personal information we have collected about you.
• Right to Delete. You have the right to request to delete personal information that we have collected from you, subject to certain exceptions.
• Right to Correct. You have the right to request us to correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sales or Sharing. If we “sell” or “share” your personal information, you can opt-out.
• Right to Nondiscrimination. You are entitled to exercise the rights described above without receiving discriminatory treatment.
• Access/Know, Deletion, or Correction Rights. To exercise the access/know, deletion, or correction rights described above, please submit a request to us and provide the information we request that is required to verify your request by:
  • Emailing us at legal@balanced-trust.com or,
  • Calling us at 1-855-999-9111
• Right to Opt-Out of the “Sale” or “Sharing” of Personal Information. Under California law, some of the data we share with our advertising partners may qualify as a “sale” or “share” as defined under California law. To exercise your right to opt-out of such “sale” or “sharing”, please:
  • Email us at legal@balanced-trust.com or,
  • Calling us at 1-855-999-9111

When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure we do not, for example, disclose personal information to any person who is not entitled to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. The identity verification process may vary based on the type of request and how it is submitted.

You may also designate an authorized agent to make a request on your behalf. If you do so, we may require your proof of identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify your request, including evidence of valid permission for the authorized agent to act on your behalf.

Please note, we will not be able to process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

“Shine the Light” Requests

Under California Civil Code sections 1798.83-1798.83, California residents are entitled to ask us, once per year, for a notice identifying the categories of information which we share with our affiliates or third parties for marketing purposes and providing contact information for such affiliates or third parties. Requests will apply to information provided during the previous calendar year. If you are a California resident and would like a copy of this notice, please submit a written request to: legal@balanced-trust.com with the subject heading: “California Shine the Light Request” or to Balanced Trust, Inc, 151 N Nob Hill Road, #304, Plantation, FL 33324 (Attn: Privacy).

California Notice of Financial Incentive

We may offer certain financial incentive programs that can result in different price, rate, level, or quality of goods or services, provided that such programs are reasonably related to the value of your personal information to us. For example, we may offer additional content to users who sign up for our mailing list, or giveaways, sweepstakes, contests, or other similar promotional campaigns. We typically ask you to provide your email address or other contact information in order to participate in these programs or campaigns.

We offer these programs and campaigns because, among other things, the value of your personal information to us is related to the value of the free or discounted services, or other benefits that you obtain or that are provided as part of the applicable program or campaign. This value is based on the expense related to offering those services and benefits to participants, along with other factors such as whether and to what extent you take advantage of (or opt-out from) any offerings and whether we are able to use the data we collect from you.

When we offer any program or campaign, there is no obligation to opt-in, and you may withdraw at any time by contacting us using the designated method set forth in the applicable program rules or in the “Contacting Us” section below. Please review the applicable program or campaign offering or terms to view full details, including how to join.